Hello, I'm Karoly Paczari
Empowering Leaders To Build Thriving Enterprises
based on the battle-proven experiences of successful founders 🚀
Successful Exits
Closed Investment Rounds
Years of Professional Experience
People managed
in 4 teams
With over 14 years of experience in the ICT industry, I specialize in driving operational excellence through business process improvement. My proven expertise has delivered measurable results, including cost savings, operational efficiencies, and enhanced business performance leveraging Lean, Six Sigma, and Agile frameworks.
My goal is to empower your organization to drive operational excellence through strategic innovation in process management.
I help you scale efficiently and navigate the complexities of business process optimization.
Some of my achievements:
🛠️ Established and sold 3 businesses
🌱 Secured 3 rounds of funding: Angels, Accelerators, and VCs
🌐 Founded a 2-sided developer candidate platform (CodersRank.io) & reached:
👥 65k+ registered developers from 130+ countries
🏢 2400+ registered companies
💲Paying enterprise customers like CISCO, BlackRock
🏆 Won multiple local, regional, and international awards
💲 Received 4 offers for the company, including SP500
💰 Generated over $380k income within 4 months post-pivot
My Certifications
I have gained deep knowledge and qualifications in the fields of 6Sigma, IT Service Operations and Continous Service Improvement.
I believe in continuous learning and problem-solving. By using the latest international standards and solutions, I can efficiently help you to make your project a huge success.
// Professional Exams Completed:
● 6Sigma Greenbelt Certification
● Prince 2 Foundation
● LeanIT and Business Architecture Certification
● Lean Practitioner – BQF
● Change Management Practitioner – BQF
● Business Architect – QA Ltd
● Enterprise Architecture Foundations – LI
● Business Process Improvement – LI
● ITIL Service Operation – EXIN
● ITIL Continual Service Improvement – EXIN
● ITIL Transition – EXIN
// Technical & Tools experience:
● 3+ years of 100% remote experience
● Process & Workflow Management: VISIO, MIRO, MURAL, CONFLUENCE, ARIS, PEGA,
● Data analytics & Leadership Reporting: POWERPOINT, EXCEL, MIS (KPI dashboard)
● Statistics & Other: Minitab, QLIK,PEGA, ChatGPT, AI Tools
● Soft skills: Cross-functional collaboration, stakeholder management, requirement management, result-oriented approach
Work Experience
Principal Business Operations Specialist
NTT Limited / Remote
Led Cross-Functional Process Improvement Initiatives by utilizing 6Sigma and Lean best practices to
define and implement the division’s target operating model, standardizing processes across the Opportunity to Cash (Opp2Cash) value stream. Managed the execution of multiple strategic initiatives.
Strategic projects I worked on:
• I contributed to the migration of user data and billable change order process from the legacy finance
system to SAP4HANA with value stream mapping and the definition of the To-Be process.
• I led the project to operationalize variable billing to define and implement a standard process for
rating & metering to ensure the accurate data feed to SAP4HANA.
Key results:
• 2 FTEs savings by removing the extra data validation cycle and waiting time from the monthly Invoicing
process by replacing the legacy ERP to SAP4HANA.
• Decreased waiting time by 20% by implementing the Case management workflow for order intake.
Business Operations and Service Chain Operations Manager
T-Systems (Cloud Computing Field)
Professional leadership of multiple operations teams; conducting feasibility studies and business cases to cascade improvement ideas; cooperating with Sales teams by performing financial and capacity planning for new business; monitoring operational quality to meet contractual and client expectations; ensuring process adherence and quality assurance using ITIL framework; managed the escalation process; supported transition management by acting as an operational SME.
Key results:
✅ Successful operational onboarding and operational management of customer KONE.
📉 -30% reduction of client escalations by implementing an effective cross-functional collaboration and reporting
Agile Deployment and Adoption Lead
British Telecom / Remote
Managed business requirements and aligned with project goals using Agile framework; led stakeholder feedback process; tracked KPIs; executed tool rollouts; defined adoption plans; identified improvement opportunities; facilitated workshops and user testing.
Key results:
📊 Uplifted process efficiency by 20% by reducing lead times and time between handshakes through workflow automation in the Deal management process.
📉 Diminished manual tasks by 25% by identifying and removing the non-value-added activities in the process.
Business Improvement Specialist
British Telecom
Designed and optimized internal and client-facing ITSM processes; engaged internal and external stakeholders; established MI framework as MI lead in major transformation program; led automation projects to enhance efficiency and service quality.
Key results:
🤖 Realized 10 FTE (100k/ year) savings through automating the internal ticket quality check process
🔄 -50% incident ticket volume reduction related to hung-line check cases via process redesign
💰 3 FTE savings by analyzing the client’s field services process and identify efficiencies